Blog, Events & Press

15 Dec

Major U.S. Wireless Carrier Solves Service Monitoring Puzzle with SevOne

With nearly 5 million customers and over 6,400 employees, this top-five U.S. wireless carrier provides national network coverage, 99% of which offers 4G LTE speeds. While its award-winning customer service is a company hallmark, it was experiencing issues with internal customer support. The issue was that it was becoming increasingly difficult for the network operations team to produce critical performance reports for their internal customers, the carrier’s service owners and managers.